Returns & Exchanges
We want you to love your Reliquia Jewels piece as much as we do. If for any reason you’re not completely satisfied, we’re happy to help with returns or exchanges within 14 days of delivery.
Eligibility for Returns & Exchanges:
- Items must be unworn, undamaged, and in their original condition.
- Proof of purchase is required.
- Final sale items (e.g., customized or engraved pieces) cannot be returned or exchanged.
How to Initiate a Return or Exchange:
- Contact our customer service team within 14 days of delivery to request a return authorization.
- Pack the item securely in its original packaging, including all certificates and tags.
- Ship the item back using a trackable and insured method. We recommend keeping your shipping receipt until the return is processed.
Refunds:
- Once we receive and inspect your return, we’ll process your refund within 5–7 business days.
- Refunds will be issued to the original payment method, excluding shipping costs.
- Exchanges are subject to product availability.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately. We’ll arrange for a replacement or refund at no additional cost.
International Returns:
Customers outside the United States are responsible for return shipping costs and any applicable customs fees.
For any questions, please reach out to our customer service team. We’re here to help!
Please note: This policy applies only to purchases made directly through reliquiajewels.com.