Frequently Asked Questions
What is Reliquia?
Reliquia is a jewelry brand dedicated to creating unique, handcrafted pieces inspired by artistry and timeless design. Each piece is meticulously crafted to reflect elegance and individuality.
Where is Reliquia based?
Reliquia operates as an independent jewelry brand, with a focus on delivering high-quality craftsmanship to customers worldwide.
Do you offer international shipping?
Yes, we ship internationally. Delivery times and fees vary depending on the destination.
How long does shipping take?
Shipping times depend on your location and the selected shipping method. Typically, orders are processed within a few business days before dispatch.
What materials are used in your jewelry?
We use high-quality materials, including sterling silver, gold vermeil, and ethically sourced gemstones. Each piece is designed to last.
How do I care for my Reliquia jewelry?
To maintain the beauty of your jewelry, avoid exposure to water, chemicals, or perfumes. Store pieces in a dry place and clean them gently with a soft cloth.
Do you offer repairs or resizing?
We currently do not offer repairs or resizing. Please ensure you select the correct size when ordering.
What is your return policy?
We accept returns within a specified period for unused and undamaged items. Please contact us for further details.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
Do you offer custom designs?
At this time, we do not offer custom designs. Our collections feature exclusive, handcrafted pieces.
Are your pieces hypoallergenic?
Many of our pieces are made with hypoallergenic materials, but we recommend checking product descriptions for specific details.
How can I contact customer service?
For any inquiries, please reach out through our contact form on reliquiajewels.com.
Do you have a physical store?
Reliquia is currently an online-only brand, allowing us to focus on craftsmanship and customer experience.
Where can I find your latest collections?
Explore our newest designs on reliquiajewels.com, where we regularly update our offerings.
Do you offer gift wrapping?
Yes, we provide gift wrapping options for a special presentation. Select the option at checkout.
Can I cancel or modify my order?
Orders can only be canceled or modified if they have not yet been processed. Contact us immediately for assistance.
What payment methods do you accept?
We accept major credit cards and other secure payment methods.
Is my payment information secure?
Yes, all transactions are processed through secure and encrypted payment gateways.
Do you have a loyalty program?
Currently, we do not offer a loyalty program, but stay tuned for future updates.
How do I know my ring size?
Refer to our sizing guide on reliquiajewels.com for accurate measurements before ordering.
Are your pieces sustainable?
We prioritize ethical sourcing and sustainable practices in our production process.
Do you collaborate with artists or designers?
We occasionally collaborate with talented artists. Follow us for updates on future partnerships.
Can I wholesale Reliquia jewelry?
For wholesale inquiries, please contact us through reliquiajewels.com.
Why is my order delayed?
Delays may occur due to high demand or unforeseen circumstances. We appreciate your patience.
Do you offer engraving?
Engraving services are not currently available.
How do I clean my jewelry?
Use a soft, dry cloth for regular cleaning. Avoid harsh chemicals to preserve the finish.
What if my item is out of stock?
Sign up for notifications on reliquiajewels.com to be alerted when restocks occur.
Can I exchange my item?
Exchanges are subject to availability. Contact us for further assistance.
Do you offer discounts or promotions?
Follow us on social media and subscribe to our newsletter for exclusive offers.
How do I unsubscribe from emails?
You can unsubscribe at any time via the link in our emails.
Where can I leave a review?
Share your feedback on our product pages or social media channels.
Do you donate to charities?
We support various causes and will announce partnerships in the future.
How do I become an affiliate?
Details about our affiliate program can be found on reliquiajewels.com.
Can I pre-order items?
Pre-orders are occasionally available for upcoming collections. Check our website for updates.
What makes Reliquia unique?
Our dedication to craftsmanship, design, and individuality sets us apart in the world of jewelry.
For any other questions, visit reliquiajewels.com for more information.